Providend Associate Adviser Programme 

The Providend Associate Adviser Programme is designed to nurture our next generation of leaders and professionals who are passionate in the area of financial advisory.  Under this programme, you will undergo various learning phases where you will have the opportunity to be mentored by a Senior Client Adviser and rotate to Advisory and Operations departments to equip yourself with the necessary knowledge and skills to advise and implement solutions for our clients.  

To be successful in this position, you will be someone who: 

• Enjoy financial planning work as well as meeting people,
• Is driven, tenacious and possess a strong sense of ethics,
• Good team player who can work independently and diligently
• Has a degree in any discipline 

Client Experience Executive

We are looking for a Client Experience Executive to join our Group Client Experience team. In this role, you will be at the heart of how our wealth advisory and insurance advisory businesses deliver service to clients — making sure every touchpoint, from onboarding to ongoing engagement, reflects the professionalism and care our clients expect from us. You will work closely with various teams across Providend and Havend to keep clients’ journeys smooth, consistent, and personalised.

What You’ll Do

• Partner with internal departments to coordinate and streamline onboarding for new clients
• Ensure a seamless, professional and personalised onboarding experience for clients
• Work with the advisory teams across both entities to keep client meetings, communications, and advisory recommendations clear, effective, and aligned with service expectations
• Build and maintain strong relationships with clients through professional and timely communication
• Coordinate client communications and follow-ups across different touchpoints to ensure a consistent client experience
• Support client retention initiatives and contribute to the firm’s long-term relationship management objectives
• Execute feedback programmes and coordinate corporate gifting initiatives
• Support CRM system implementation, user testing, workflow design and process optimisation
• Maintain client information, service preferences, and interaction histories in the CRM to support consistent, personalised engagement
• Recommend CRM enhancements to improve operational efficiency and reporting capabilities
• Collaborate with internal departments to resolve client’s complaint and ensure timely service recovery
• Promote service standards and Service Level Agreements (SLAs), and track adherence using CRM data to flag when corrective action is needed
• Assist in monitoring service levels and following up with relevant teams on outstanding client requests and actions
• Analyse client feedback, complaint trends and operational bottlenecks and support the implementation of client experience enhancement initiatives

What We’re Looking For

• Diploma or Bachelor’s degree in Business, Finance, Marketing, Communications, or a related field (equivalent professional experience also considered)
• 2–3 years of experience in client experience, client service, or operations — ideally within financial services with exposure to wealth advisory and/or insurance advisory contexts
• Display a strong client-centric mindset with the ability to balance client needs, commercial priorities, and regulatory obligations
• Demonstrate strong analytical and analytical skills, comfortable working with data to spot trends and develop data-driven recommendations
• Able to handle client and corporate information with integrity and discretion
• Able to communicate clearly and professionally, even in sensitive or escalated situations
• Have excellent interpersonal skills and strong in building trust-based relationships with different stakeholders
• Possess initiative, drive and exceptional attention to detail
• Is an independent worker, able to work without much guidance
• Is driven, tenacious and possess a strong work ethic
• Is a strong team player

Executive, Media Production (4 Months Contract, Convertible to Perm)

We are seeking an Executive, Media Production to bring our advisory expertise to life through compelling video and podcast content. Sitting within the Group Brand Experience team, you will own the full content production lifecycle — from scripting through filming, distribution and performance tracking. This is a hands-on, high-ownership role for someone who enjoys building content that educates and engages, and who takes pride in a well-run studio and a polished final product.

What You’ll Do

• Content Strategy & Planning: Develop and execute content strategies aligned with business goals, audience needs and industry trends.
• Scriptwriting & Storyboarding: Develop scripts, storyboards and interview briefs aligned with the brand voice and content objectives.
• Production Management: Manage end-to-end video and podcast production, including studio setup, equipment and on-screen talent.
• Post-Production & Editing: Oversee post-production and optimise content for different platforms while maintaining brand consistency.
• Distribution & Promotion: Manage content distribution across digital platforms and support cross-channel promotion.
• Analytics & Reporting: Track content performance and use insights to improve content strategy and audience engagement.
• Client & Team Communication: Collaborate with advisers, teams and stakeholders to develop content and manage production timelines.
• Continuous Learning & Improvement: Stay updated on content trends, production techniques and tools to continuously improve content quality and reach.
• Graphic Design & Branding: Ensure all content aligns with the firm’s visual identity and branding guidelines.
• Other Duties: Undertake other duties as assigned.

What We’re Looking For

• Diploma in Media Production, Film, Communications, Marketing, or a related field.
• Fresh Grad or 1-2 years of relevant experience in video production, podcast production, or content creation.
• Strong understanding of content production workflows — pre-production through production, post-production and distribution.
• Hands-on experience with filming, editing, and content production tools.
• Familiarity with editing software (e.g. Adobe Premiere Pro, Final Cut Pro, Audition, or equivalents).
• Experience with basic studio setup (camera, lighting, audio equipment).
• Exposure to content platforms (e.g. YouTube, podcast platforms, social media distribution).
• Possess initiative, drive and exceptional attention to detail
• Is an independent worker, able to work without much guidance
• Is driven, tenacious and possess a strong work ethic
• Is a strong team player
• Able to commit from end of November 2026 to end of March 2027, with possibility of conversion to Permanent

What Will Set You Apart

• Certifications in media production, digital marketing, or content strategy.
• Experience working in a professional services or education-led content environment.
• Basic understanding of analytics tools (e.g. YouTube Analytics, Google Analytics).
• Awareness of digital content trends, formats and platform behaviours across YouTube, social media and podcasts.
• Understanding of branding and storytelling principles, especially in an educational or thought-leadership context.
• Basic understanding of audience engagement and content performance metrics.
• An appreciation of financial and wealth concepts, with the ability to translate complex ideas into accessible content.

Community and Event Executive (6 Months Contract)

Reporting to the Head, Group Brand Experience, we are seeking an enthusiastic and driven individual to join us in expanding Providend’s brand. The incumbent will play vital roles in actively promoting the brand through physical and virtual events as well as fostering partnerships and driving community engagements.

What You’ll Do

• Develop an event calendar based on brand and marketing goals/strategies.
• Plan, execute and manage logistics for physical and virtual events.
• Coordinate with speakers, vendors, and partners.
• Promote events through email campaigns, social media, and landing pages.
• Oversee event registration, attendee engagement, and post-event follow-ups.
• Track event performance and manage budgets.
• Develop plans to engage communities.
• Serve as a liaison for community partnerships, collaborations and networking opportunities.

What We’re Looking For

• Has a Diploma with at least 2-3 years of relevant working experience in event planning and execution
• Passionate about event planning and fostering community engagements
• Familiar with virtual event platforms
• Possesses initiative, drive and exceptional attention to details
• Is an independent worker, able to work without much guidance
• Is a strong team player
• Is driven, tenacious and possess a strong work ethic
• Has excellent organisational, analytical, project management as well as verbal and written communication skills
• Able to commit from November 2026 to end of April 2027 due to Maternity Leave coverage

TO APPLY

COMPANY BENEFITS