Complaints & Feedback

We deeply value your relationship with us and are committed to providing you with the highest level of service as you rightly deserve. If you have any complaints or feedback, do send them to OpsTeam@providend.com.

Each complaint and feedback will be handled independently by a unit that is not involved in the provision of financial advisory services or in specific areas of the complaints and feedback. The unit will conduct an internal investigation and use all the available evidence which may also include contacting the complainant for more details. A member of our Senior Management will supervise the handling and resolution of the complaints and feedback by the unit.

We will endeavour to handle and resolve all complaints and feedback in a prompt and effective manner. A written acknowledgment will be sent within 2 business days after receiving the complaint and a final written response on the complaint’s resolution within 20 business days after the date of which the complaint is received by us.

 

Updated 24th Mar 2021, ©2021 PROVIDEND LTD. ALL RIGHTS RESERVED.

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